Startup Nightmares: When Service Providers Bail
Strategies to overcome sudden vendor challenges
We're charging ahead for a big launch, and suddenly, a key data provider pulls the plug (true story).
No heads up. Nothing.
Their team responded to an email: “We are in the process of a major platform update….Current estimate is to have it back online in the next 30 days.”
Seriously, you can't make this stuff up.
Here are a few key takeaways:
- Treat vendor selection with the same seriousness as hiring a co-founder or employee. Reliability is key.
- Build with flexibility in mind. Avoid getting too dependent on a single service provider - you never know when you'll need to pivot.
- Keep communication open with your service providers. Regular check-ins can prevent surprises.
- Always have a backup plan. Review regularly; staying prepared is crucial.
- Consider their scalability - what works now should also support your growth later.
- For mission-critical projects, consider splitting traffic between two service providers.
Don't get caught by surprise. Be prepared.
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